What does PCI-DSS stand for? If you've been involved with e-commerce or have accepted credit card payments, you’ve probably heard of Payment Card Industry Data Security Standards, or PCI-DSS. Major credit card providers have adopted these standards to ensure that cardholder information remains secure during every transaction. This includes Visa, Mastercard, American Express, Discover and JCB.

Anyone who has ever dealt with accounts receivable directly - or even tangentially - has heard of DSO. Even if you don’t know what it stands for (that’s days sales outstanding), you’re probably familiar enough to know that it’s important.

Late payments are going to happen. It’s a fact of business - and there’s only so much you can do to control it. What you can control, however, is how you respond to them.